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Verified Reviewer
New Reviewer

I was treated poorly by the manager she was being prejudice .

She had the worst attitude as soon as I entered the establishment. Kept staring at me the whole time after the whole ordeal . Gave everyone a Halloween bag but my family even though we got an hour play pass .

User's recommendation: Never go there . Was my favorite place till today.

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ID
#2239379 Review #2239379 is a subjective opinion of poster.
Location
Asheville, North Carolina
Service
Chuck E Cheeses Manager
Cons
  • Being treated horribly
  • Unprofessionalism
Preferred solution
Full refund

Incident

waiting on someone to contact me this is ridiculous
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ID
#2234307 Review #2234307 is a subjective opinion of poster.
Location
Lake Worth, Florida

Rude general manager

ZomtThe lady was rude from the moment we walked. Things have changed n the past 4years i havent been there. They dont use tokens no more so i was asking how the card works. She was very hateful. Then when i said to the kids we shouldve went to monkey joes instead after...
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1 comment
#1937777

Just think, if you weren't all rude and loudly outspoken about the place you were at, the kid's birthday wouldn't have been ruined. You've gotta claim your part of the responsibility. Can't just go around being like that and expect not to be kicked out.

ID
#2231600 Review #2231600 is a subjective opinion of poster.
Location
Columbus, Indiana
New Reviewer

I need my workday username and password

No answer office hours are closed at time of call.
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ID
#2206499 Review #2206499 is a subjective opinion of poster.
Preferred solution
Password reset

Not notified that chuckie would not be present for my 4 year old party want a discount on party

Telephone to confirm party was not told chuck e was not there to sing

User's recommendation: put it on wed site and let employees notify customers.

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ID
#2096392 Review #2096392 is a subjective opinion of poster.
Location
Woodbridge, Virginia

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Verified Reviewer
New Reviewer

Promotion problem

I was gifted a summer fun pass from my mother and after I used it this past Sunday I never received an email for my passes for this week. Now it is Saturday and I still haven't received it. I will miss this week if this isn't fixed in time and then I will want my money back.

User's recommendation: I dont know but it should be fixed if u want people to gift your product. It should work properly.

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ID
#2049651 Review #2049651 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$45
Preferred solution
Let the company propose a solution
New Reviewer

Bad place

This place is a mess and its not worth the money

User's recommendation: Don’t go.

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ID
#2037702 Review #2037702 is a subjective opinion of poster.
Cons
  • Did not like the set up was not wat it said it would be
  • Unprofessionalism
  • Not disinfected
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Bad expirations

When I went customer service was bad salads was everywhere and table was not clean a lot of games was not working
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ID
#2037680 Review #2037680 is a subjective opinion of poster.
Location
Davenport, Iowa
Service
Chuck E Cheeses Sanitary Conditions
Cons
  • Conning families
  • Salad bar messy games are always broken and pizza not made right
  • Current new card system
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Bad customer service

Online shows a 5$ to go menu after speaking to the manager Priscilla she stated she would honor deal after playing and trying to order the to go she no longer honored or even came out to speak with me.

User's recommendation: Don’t go here.

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ID
#2026591 Review #2026591 is a subjective opinion of poster.
Location
Orlando, Florida
Product
Chuck E Cheeses Pizza
Pros
  • Fun for kids
Cons
  • Terrible management
Preferred solution
Honor the prices online

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Verified Reviewer
New Reviewer

Shorten my paycheck. Gm spit in customer food

Update by user Jun 30, 2020

Update left a message for human resources. Guest relations was no help at all

Original review posted by user Jun 30, 2020
shonie is not nice to customers. Spits in customers food. Is rude and doesnt follow food safety laws. She didnt accurately record my hours that i worked.

User's recommendation: Dont go.

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ID
#2023124 Review #2023124 is a subjective opinion of poster.
Location
Hempfield, Pennsylvania
Cons
  • Bad experience for employees
  • Unprofessionalism
  • Old dirty food
Loss
$70
Preferred solution
pay me the correct amount of money i worked and have shonie say sorry

Cancellation

The time was changed on us and doesnt work with our schedule.
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ID
#2022842 Review #2022842 is a subjective opinion of poster.
Location
Kansas City, Missouri

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Verified Reviewer
New Reviewer

Complaint of store and refund

I order from the Chuck-E-Cheese in Central Park Fredericksburg Virginia on the website it says delivered so I place the order for I think two pizzas and some wings later they called me and told me that one of the toppings that I wanted on my pizza they didn't have so I...
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ID
#1928451 Review #1928451 is a subjective opinion of poster.
Location
Fredericksburg, Virginia
Pros
  • Deal
Loss
$26
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

My son got sick. A call was not made to me to resolve this issue

I did not receive a call after the first complaint which pissed consumers said they sent and put it is resolved as the status. This is not resolved and I am a very pissed off mother to have to see my 2 year old keep getting sick after these visits.

User's recommendation: Unsanitary games and machines.

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ID
#1872757 Review #1872757 is a subjective opinion of poster.
Location
Boynton Beach-Delray Beach, Florida
Service
Chuck E Cheeses Sanitary Conditions
Pros
  • Fun running around
  • Fun for kids
Cons
  • Not cleaning machines and sanitizing
Loss
$65
Preferred solution
Implement cleaning the games/machines mandatory and price reductions

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Verified Reviewer
New Reviewer

Son caught a stomach virus

The Chuck E. Cheese establishment on Boynton Beach is where my son caught a stomach virus. I have been to Chuck E. Cheese plenty of times and have watched on to see noone sanitizes the machines all the children and adult's use. Pissed consumer claims they called me and...
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9 comments
#1937324

Attention: Everyone. This reviewer has false claims and false reviews! And uses different aliases!

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ID
#1872733 Review #1872733 is a subjective opinion of poster.
Location
Boynton Beach-Delray Beach, Florida
Service
Chuck E Cheeses Sanitary Conditions
Pros
  • Fun running around
  • Fun for kids
Cons
  • No safety
  • Not disinfected
Preferred solution
Price reduction

My party got canceled due to the covid19 and I have not received my refund

I still have not received my deposit back into my account my daughter party was canceled the 4 of april
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ID
#1868839 Review #1868839 is a subjective opinion of poster.
Location
Arlington, Virginia