Most helpful review

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New Reviewer

Complaint

Chuck E Cheeses - Complaint
Service & procedures were awful. The parents were shocked at the treatment & the hostess was never present we had to constantly looked for the hostess or manager! Things were thrown out in reference to the party & not allowed to keep! Overcharged bill no set up when arrived Coil wrist bands with cards were not available! Given 15 minutes after party arrived! We arrived at 2:45! Party was suppose to be from 3. -5 pm I need a call back please! Thank you
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ID
#3814660 Review #3814660 is a subjective opinion of poster.
Location
Brooklyn, New York
Pros
  • Hostess
Cons
  • Did not like the set up was not wat it said it would be
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Discrimination against a little black girl by one at Chuck E cheese employees dressed as a mouse

Have to hearing that a little girl would discriminated by their mouths mascot representing Chuck E cheese but we're no longer eat at Chuck E cheese or use it facilities I tried calling customer service with no response they just hang up on you

User's recommendation: All people are the same except for the color of their skins and this is a shame what your employee did I hope you guys reach out to the little girl and try to make it up to her and buy me calling customer service and no answer or hang up on me twice I lost even more respect.

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ID
#3818489 Review #3818489 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Apology

Italian hoagie

Your italian hoagie was so good! Why did you take it off the menu? You should bring it back. I have a 3 year old grandson so Im here a lot. Dont always want pizza the hoagie was a nice change on the menu Please consider bringing it back Thank you
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ID
#3423224 Review #3423224 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

Party question

Still a pissed customer. Birthday party promises were a joke.The personal party person had another party to attend to so she was rarely there. And after arriving at the half hour prior to party time that it requested we were instructed to go back to the party area and someone would be back to talk to us. We arrived at 7:25 and at 8:10 I walked up to the register to find out what was supposed to be going on because no one had ever Come back to speak to us. For the ridiculous cost of the party events they should have the process down like clock work and should follow through with their birthday party experience as promised.

User's recommendation: Stay Away.

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ID
#3184294 Review #3184294 is a subjective opinion of poster.
Location
South Bend, Indiana
New Reviewer

Birthday party conflict

In planning my sons party I called our local store and asked questions regarding pricing and packages, decorations, number of guests, etc after 20 minutes I had the information I needed and made our decision based on that info. Now it is days before the party and Im being told the complete opposite of what was told to me a week ago on the phone. How can two people that work in the same building give me such different answers??? Now I am stuck with chaos! This is ridiculous!

User's recommendation: Call multiple times and speak to different people so you can find out what is really going on.

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ID
#3157542 Review #3157542 is a subjective opinion of poster.
Location
Mishawaka, Indiana
Preferred solution
Let the company propose a solution
New Reviewer

Complains

This store is disgusting its not safe for children staff are horrible manager is worst their buffet was disgusting all their food was expired the money is not worth it they are cheap toys are not worth playing store is dirty staffs are disrespectful horrible store I dont encourage anyone going their its horrible and not safe

User's recommendation: Work better.

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ID
#3155604 Review #3155604 is a subjective opinion of poster.
Location
Calgary, Alberta
Pros
  • Disgusting
Cons
  • Terrible management
Loss
$41
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Discrimination

Discrimination against my child. I spoke with someone 3 weeks ago but no follow up call about my concerns.
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ID
#3129419 Review #3129419 is a subjective opinion of poster.
Location
Tallahassee, Florida

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Verified Reviewer
New Reviewer

Still an issue

They gave me child 3 days after contacting you guys then this week back to the same schedule, but I have figured out the issue its one of the managers
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ID
#3106431 Review #3106431 is a subjective opinion of poster.
Location
Tallahassee, Florida

Left wallet in store

I had my wallet in my purse and I don't know if it fell out or anything I just got my identity back it was stolen before my family went through alot of trouble to help me get my identity back so if you found my lite blue wallet with butterflies on it please let me know because I won't be ok if my identity got stolen again
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ID
#3044247 Review #3044247 is a subjective opinion of poster.
Location
Los Angeles, California

Left wallet in store

I had my wallet in my purse and I don't know if it fell out or anything and I just got my identity back and I'll not be ok if someone stole my wallet my family went through alot of trouble to help me get my identity back
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ID
#3044236 Review #3044236 is a subjective opinion of poster.
Location
Los Angeles, California

Order poor service

Yes Im upset about this complaint theres no correct response to me or refund to come back and it is taking too long for a great refund

User's recommendation: Refunds for the customers.

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ID
#3034339 Review #3034339 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Poor Order service with food

Chuck E Cheeses - Poor Order service with food
Chuck E Cheeses - Poor Order service with food
Chuck E Cheeses - Poor Order service with food
Original review updated by user Oct 30, 2021
During my stay I already spent a lot of money what turns my stomach was when I also ordered a salad bar with my pizza they gave me a cheap $.99 white paper plate which the salad dressing dripped to the plate and it was just discussing to top that off it was a insect is my salad and in my cup so I was totally thrown off of the food and then theyre spending over $70 was ridiculous pull in amount of time I was there for my food to be messed up like that. Plus must of my oizxa was too hard I been trying to reach someone for weeks now this is getting ridiculous. My phone number is 562537**** Tasha Robinson. The location was 20700 S Avalon Blvd #175 Los Angeles CA 90746. Where all this happened in September 23, from 6:30 pm and on
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ID
#3021121 Review #3021121 is a subjective opinion of poster.
Loss
$70
Preferred solution
If the company can make me happy in giving my family gift cards of the amount I spent or more especially for my time, services, and inconvenience then I wouldn’t mind coming back to Chuck E Cheese.
New Reviewer

I work at Chuck E Cheese and they slave me here by preping cooking and serving at times by myself they wont help me contact corporate because they are scared

The place its self. They will slave you here and dint hire people but little kids. I feel the manger is a attracted to all these little girls that he be hiring in this place it's a mess and it's please I'm 40 years old and I've kind you find myself doing everything in the store it's on camera and everywhere the store is on 440 Jersey City New Jersey
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ID
#2969998 Review #2969998 is a subjective opinion of poster.
Cons
  • Need to hire more people
New Reviewer

Bad Service

The salad bar was horrible, all veggies were withered and brown, when we informed employees of the issue they ignored and mixed those same veggies with new ones.
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2 comments
#2073365

Chuck E Cheese is a sh_t place run by teeynboppers.

#2073297

So don't go back.. Problem solved

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ID
#2944153 Review #2944153 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • Fun for kids
Cons
  • Did not like the set up was not wat it said it would be
Loss
$80
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

I need my w2

Chuck E Cheeses - I need my w2
Chuck E Cheeses - I need my w2
Chuck E Cheeses - I need my w2
Chuck E Cheeses - I need my w2
Chuck E Cheeses - I need my w2
the w2@***.con still refuses to email me back.. I have emailed them at least 5 times starting a week and half ago even called payroll and payroll emailed them to. I need this for school to get in . This is *** I still havent received my w2 after almost 2 weeks of asking payroll and chuckecheese and guest relations.

User's recommendation: They don’t know how to do there job.

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ID
#2928993 Review #2928993 is a subjective opinion of poster.
Location
Hickory, North Carolina
Pros
  • Fun for kids
Cons
  • Terrible management
  • Witholding of ww2 money is illegal
  • Management
Preferred solution
Send me my w2 for I can start school

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund for birthday party reservation

I got covid so I couldn't have my daughters party. The employee called me and gave me the number to call for the deposit refund and I've been calling and no answer.
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ID
#2914840 Review #2914840 is a subjective opinion of poster.
Location
Augusta (Richmond County), Georgia
Loss
$50
Preferred solution
Full refund

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