New Reviewer

Issue with summer pass

The attendees say that my receipt has been scanned but I know it wasnt then they started saying they cant do anything about it and started getting nasty. They wanted to give 1 hour pass but meanwhile o paid for a weekly two hour pass.
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ID
#2715134 Review #2715134 is a subjective opinion of poster.
Location
Whitehall, Pennsylvania
Loss
$90
Preferred solution
The problem fixed
New Reviewer

Charged me double when i paid for service for a while month

I paid for all summer long pass and when I went for my second week they stated I had to pay because my phone was off and I couldn't give them my phone for app so I am very upset Please I had even purchased salad a whole pizza for me and my kids and purchased a whole hr of play after already purchasing the summer long pass .. Please I would appreciate someone get back to me because I should of not had to pay for any game time and for the food .. Please contact me to 786604**** please and thank you

User's recommendation: customer service always comes first.

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ID
#2714632 Review #2714632 is a subjective opinion of poster.
Location
Cutler Bay, Florida
Pros
  • Fun for kids
Cons
  • Management
  • Bad experience for employees
Loss
$36
Preferred solution
Full refund
New Reviewer

Since 2weeks my summer pass not active

Chuck E Cheeses - Since 2weeks my summer pass not active
Why still our summer fun pass rewards not activated. Big problem is this one for now :( I cant go every week to chuck & {{Redacted}} cheese and complain there. Will someone help me!!!
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ID
#2652267 Review #2652267 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Pass One of the people that work there change the email so now it’s not recognizing my email

II went to the Killeen location on June 2 Purchase the past that was 69.99 I guess plus the tax. I had to wait 30 minutes for the activate I went back up there one of the young girls at the counter win and somehow and changed my email and locked it so when I went this past week on Tuesday I had a hard time it didnt scan it on the coat on my phone its not showing that I purchased it even though I have proof on my phone that I purchased it I screenshot everything I just feel like as a customer I dont wanna have this problem when I go in every time each week that he supposed to get his hour at a time .anwwhatever else he supposed to get get
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ID
#2600194 Review #2600194 is a subjective opinion of poster.
Location
Killeen, Texas
Service
Chuck E Cheeses Play Pass Rewards Program
Loss
$70
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

I need number to corporate office to file a complaint

My daughter was just hired at Chuck e cheese and she's been there a few days. They had her stay past her scheduled time to help close, she ended up staying two and a half hours longer. She told me that they would not release her from work until she took a 10 min break...
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ID
#2555412 Review #2555412 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Cons
  • Bad experience for employees
  • Unprofessionalism
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Bad service

Anna was very rude and arfuementive over making a salad. I was told they only had lettuce so I asked if I could pay an additional fee to add veggies that they used to make the pizzas with. She said she wasnt able to make any special request. I would of ended up paying twice the amount but was ok with that. Just very rude and not very accommodating to their guest.
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ID
#2509592 Review #2509592 is a subjective opinion of poster.
Location
Kokomo, Indiana
Preferred solution
Let the company propose a solution
New Reviewer

Not within business hours

Called and nobody answered because it isnt business hours, left name and number hopefully will get a call tomorrow.

User's recommendation: Call within business hours.

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ID
#2438401 Review #2438401 is a subjective opinion of poster.
Location
North Royalton, Ohio

Incident

Went to the one in Springfield, Illinois and there was about 20 people in there. Then while IM ordering about 40 people walked in behind me. They were told no outside cake was allowed. They still took their cake in. So I asked if I could pause my card or get a refund on my orders and I was told no. So they were way over their capacity limit after those people walked in. I will not be back.

User's recommendation: Don not go to Chuck E Cheese.

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ID
#2396295 Review #2396295 is a subjective opinion of poster.
Location
Chicago, Illinois

Customer service

Horrible customer service!!! The manager was so rude!!!

User's recommendation: Don’t go.

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ID
#2310384 Review #2310384 is a subjective opinion of poster.
Location
West Hartford, Connecticut

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Verified Reviewer
New Reviewer

Complaint

The manager was extremely rude and walked away from the register and would not help me in front of my 2 grandkids ages 5 and 9
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2 comments
#1980512

your dumb

#2163087
@PissedConsumer1980512

There is a difference between you're and your. Get it right!

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ID
#2310372 Review #2310372 is a subjective opinion of poster.
Location
Attleboro, Massachusetts
Service
Chuck E Cheeses Manager
Cons
  • Being treated horribly
Loss
$65
Preferred solution
Let the company propose a solution
New Reviewer

Pizza not as ordered

go i ordered extra cheese, which they charged me for and it didn't have extra cheese - clerk was rude - never go here again!

User's recommendation: go somewhere else.

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ID
#2283749 Review #2283749 is a subjective opinion of poster.
Location
Saint Cloud, Minnesota
Product
Chuck E Cheeses Pizza
Cons
  • Being treated horribly
  • Unprofessionalism
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Poor customer & rude srvc

Bad customer service Maggie was her name please contact me at (702) 513-**** I ordered 2 personal pizzas 2 small drinks she could have offered a large pizza with wings and drinks for 32.00 horrible service I asked for Another Ranch there was 2 of us when I asked her that she looked at me up and down very horrible We ate and walked out so mad it was very horrible experience to me its sad because of how her service was I paid a lot to be served 2 personal pizzas on a chucky chesse Paper plate Wow could not believe that!!

User's recommendation: Never!!

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ID
#2270851 Review #2270851 is a subjective opinion of poster.
Location
Sunrise Manor, Nevada
Product
Chuck E Cheeses Pizza
Pros
  • Fun for kids
  • Deal
Preferred solution
Full refund
New Reviewer

Very very disappointed customers

My woman said to me why even bother writing if they don't care about their customers anyway well today was my six-year-old birthday we've been watching commercials for the last week with kids wearing masks and your videos saying we're back come on Inn everyone's...
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1 comment
#1942694

They are a *** company. I worked as a leasing agent at an apartment community and the local Chuck E Cheese manager would drag a couch by the dumpsters and have wild parties every night till we had to get the police involved.

ID
#2251050 Review #2251050 is a subjective opinion of poster.
Location
Fresno, California
Preferred solution
Let the company propose a solution

Rude general manager

First time Ive been to chucky cheese n 4 years so i didnt know anything about not using tokens anymore and the manager was rude to me from start because i was asking questions. Well i made a statement to my grandkids that we shouldve went to monkey joes and the manager over heard me say it and she ripped my cards out of my hand and refunded my money and told me to go to monkey joes instead. I left with my 4 year old grandson crying his eyes out on his bday all because he wanted to see chucky cheese.
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ID
#2242525 Review #2242525 is a subjective opinion of poster.
Location
West Des Moines, Iowa
Service
Chuck E Cheeses Manager
New Reviewer

Cant change reservation on website

I would like to change location for my birthday party reservation. From Vaughan to Whitby. On the same day and same time, same VIP party. My conformation # 087310****6736. Thanks, Elena Ziabko (Andrey's mother)
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ID
#2240818 Review #2240818 is a subjective opinion of poster.
Location
Toronto, Ontario