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2.3

I was just there for my niece's birthday party while there was another party next to her going on. Extremely disappointed for the Middletown New Jersey location.

No one was paying attention to my niece's party. The staff was all about the other party and making sure they all had fun while my niece's party was completely ignored by the entire staff. When Chucky came for pictures and to sing Happy Birthday for the kids, the staff and Chucky we're all around the other birthday party table and never came over to my niece's table. Your sign advertises pictures with Chucky so that kids can get their picture taken with the mouth but yet as soon as the singing was over he disappeared.

Not one picture was taken because he left so quickly. The only time the staff came to my niece's table was to give her cupcakes for her birthday dessert. Extremely disappointed that her party was forgotten about and ignored and the entire staff was focused on the other party including Chucky. I am definitely not coming back here again.

I was thinking of having my son's birthday party here but after what I witnessed if there's more than one party you will not be getting my business. I think it's horrible that all the attention was only on one party and not my nieces.

This should have been coordinated better and time should have been split between both parties. You certainly have lost my business along with other people I know.

Reason of review: Poor customer service.

Location: Matawan, New Jersey

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